The Position: The O&M Manager position is a remote position that plays an important role with this rapidly growing company. This is a very dynamic and fast-track position reporting to the Director of Technical Services and O&M. The position will be the key member of service team. This is a highly technical customer facing position. This position will lead the development of the O&M specific programs and manage a small team of service engineers and multiple vendors. Essential Duties and Responsibilities: • Manage a portfolio of PV solar plants and BESS plants, ensuring that all O&M works are undertaken in accordance with the contractual scope, efficiently and effectively. • Hire, Develop, and Mentor Service Engineers and sub-contractors to undertake O&M works. • Provide feedback to the team in a polite and non-judging way • Listen and motivate a team of field service engineers to continue improving technically and providing high level support to internal and external customers • Promote team collaboration and encourage creativity within your team • Assure O&M team is properly trained and have the tools and procedures to perform the work. Anticipate to non-standard activities by providing proper procedures and protocols to the team. • Manage the inventory on site for each contract to be able to achieve the targeted availability guarantee. • Follow up on site reports for failures and maintenances as agreed with site owners. • Cost control for each project based on agreed budgets. • Select and Negotiate terms with vendors for the performance of O&M activities including full scope O&M vendors. • Manage full scope O&M vendors and review their schedules and performance on a monthly basis or more frequently if a plant has low availability • Ensure all vendors and service engineers are trained and work with the technical trainer to make necessary changes to the training. • Support Service Management to identify and release documentation for applications involved in the installation, operation, testing and maintenance of central and string solar inverter • Lead the development of O&M processes and documentation. • Review contracts for to ensure that all O&M requirements are known and documented. • Coordinate with Field Service team to take over any open issues or customer escalations following commissioning for assigned projects and lead the of open issues. • React with sense of urgency to field issues and lead customer communication and follow up until issues are resolved and customer is satisfied • Lead the communication (feedback) to the engineering team on possible mechanical and electrical design improvements • Coordinate with customers for ideal downtime for the performance of Annual Preventative Maintenance Services. • Perform inspection on site installations and provide written feedback to customers • Actively participate on failure analysis process and serial defect projects providing continuous updates to engineering and customers • Be proactive on experimental investigations and analyze engineering problems, propose solutions and alternative, and provide recommendations • Other Duties as Assigned.

Minimum Requirements: • 10 years of overall experience • 5 years of management experience • 4 years of experience in solar inverters or battery storage products • Must possess customer service, problem-solving skills, and possess decision making and analytical skills • Must possess effective written and verbal communication skills • Demonstrates broad knowledge of electrical safety. • Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) Education or Desired License and Certificates: • Engineering degree on Electrical/Electronics/Automatization. • Solar industry, battery industry, or power electronics experience is REQUIRED. Competencies • Technical problem solving/analytical skills • Ability to work with data in various formats • Self-starter, strong initiatives and an excellent communicator • System and product level mindset • Organization, detailed-oriented nature and strong initiative • Strong technical support focus and a service oriented individual both with Sales team and customers • Mandarin Chinese Proficiency desired but not required. • ENGLISH Proficiency is REQUIRED. Travel • 40%. Work Location and Status: • Remote (on site) or local (Santiago). Compensation: • Compensation commensurate with experience • Competitive benefits package and employee programs • Strong personal and company growth opportunities