We are seeking a highly organized and detail-oriented Drayage Dispatcher to coordinate the pickup and delivery of shipping containers between ports, rail yards, and customer locations. The ideal candidate will have experience in logistics, strong communication skills, and a solid understanding of port and drayage operations specifically within the New York/New Jersey port region.

Responsibilities • Coordinate and Schedule Shipments: Manage the pickup and delivery of containers, ensuring timely and efficient transportation • Communicate with Drivers: Provide drivers with detailed instructions regarding routes, schedules, and any updates or delays • Customer Interaction: Arrange times for shipments with customers and address any inquiries or issues they may have • Route Optimization: Make adjustments to routes throughout the day based on customer requests and shipment arrangements • Problem Solving: Resolve issues with ports and shipping lines, ensuring smooth operations • Record Keeping: Maintain accurate records of drivers’ daily logs, shipments, and any violations • Cost Management: Understand and manage costs related to Per Diem and Demurrage to minimize expenses Skills and Knowledge • Industry Knowledge: Understanding of transportation logistics and freight management. • Technical Proficiency: Familiarity with dispatching software and tools, such as Transportation Management Systems (TMS) and MS Office Suite (Excel, Outlook). • Communication Skills: Strong verbal and written communication skills. • Organizational Skills: Excellent organizational abilities to manage multiple tasks and deadlines. • Problem-Solving Skills: Ability to quickly identify and resolve issues related to shipment delays or discrepancies. • Regulatory Knowledge: Understanding of Department of Transportation rules and regulations Required Abilities • Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment. • Adaptability: Flexibility to adapt to changing circumstances and handle unexpected challenges. • Team Collaboration: Ability to work collaboratively with internal teams and external partners. • Customer Focus: Commitment to providing excellent customer service and maintaining client satisfaction. • Professionalism: Maintain a professional demeanor and strong work ethic. Systems • Transportation Management Systems (TMS): For managing logistics operations and tracking shipments. • Dispatch Software: Specific software used for scheduling and tracking shipments. • Communication Tools: Email, phone, and other communication platforms for effective coordination with clients and drivers. • Reporting Tools: Excel and other software for generating dispatch reports.